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Common Sump Pump Issues

According to the American Society of Home Inspectors, over 60 percent of homes in the U.S. suffer from below-ground wetness.

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May 13, 2026
Common Sump Pump Issues

Common Sump Pump Issues

According to the American Society of Home Inspectors, over 60 percent of homes in the U.S. suffer from below-ground wetness. Moisture, wetness, and flooding in basements and crawlspaces can cause thousands of dollars’ worth of damage. There is a way to combat these threats, though. One common solution is a sump pump installation. Like most things, the sump pump is vulnerable to damage and faults. Identifying and diagnosing these issues are the first steps in resolving them and returning your property to its protected status. If you experience water damage as a result of a faulty sump pump, you are welcomed to call Tidal Wave Response for a consultation and appointment.

What Is A Sump Pump?

Let’s start with defining a sump pump for anyone who has not heard of this device.

A sump pump is a device designed to keep water and moisture out of a basement or crawl space. It is especially common in low-lying areas that are under the water bed, areas prone to f

Reviews

Alex Membrillo

Milton, GA

John came out within 2 hours of our call for help. Within 4 hours of him coming out his team was hear ripping up our basement and saving it from mold. I owe them 40k because that's what it would have cost if they didn't help as quick as they did. Will tell all 3 of my friends about them.  Rob also great and so was the team, so professional, so quick.

Tim Harwood

Buckhead, GA

I had some water damage above my garage after a plumbing incident and was very upset about it. Thankfully Justin and his team at tidal wave made the experience easy and much less of a headache. His team took out the damaged drywall did a full restoration and cleaned up after themselves. Made my damaged ceiling look brand new.

Elaine Tapp

Roswell, GA

We thought Tidal Wave did great work with our water damage remediation and repair. Everyone who showed up was professional and skillful. We had some challenges with scheduling communications and delays but everyone was generally responsive and helpful. We appreciated that they were a one stop shop that could handle everything for us. We would definitely recommend Tidal Wave to others.

DMP

Atlanta, GA

Tidal Wave is one of a kind! I had a pipe that burst and they responded the same day! The team lead, Chris, was extremely professional and courteous. He assured me that I would be taken care of and I was totally impressed with their swift response time. The owner, Johnny, called and told me he was sorry I had experienced water damage in my home and also assured me that everything would be fine. The project manager, Justin, was also extremely kind and provided me with beautiful replacement floor samples. Once my floors are finished, I’m going to submit…

Lisa S.

Cumming, GA

Talk about a company that lives up to it`s name! Called them in the morning within an hour Rob a very professional representative showed up at the house and helped me file a claim. Twenty minutes later a crew showed up and began demo. A few hours later Tidal Wave Response had figured out the leak was gone. Everything happened so fast and efficiently. They helped us understand what our insurance covered and guaranteed the demo would be covered by insurance or them. We are so happy to be working with this company and highly recommend them.

Logan F.

Decatur, GA

What a great company! I called to ask questions and within minutes I was scheduling someone to come to my home and save me from my water damage. Very responsive and the demo crew was amazing and professional!! The repairs to my Kitchen are about to start and I cant wait to see the end result! Thank you Tidal Wave!!

Webb W.

Atlanta, GA

Very, very professional from start to finish. Crew came into my home removed all of the damage items that was damaged by a water leak from the upper level of the home. Worked very fast and cleaned up behind themselves as if they were never there. It was like watch a action movie. Setup the dryers and other equipment very fast also and organized our furniture so that we could get to things as needed. Tidal Wave made a very bad situation feel okay, I`m thankful that we chose you guys. Again thanks for being so professional and responsive

Jennifer G.

Marietta, GA

I could not have been more pleased with my experience with Tidal Wave! Their response time was impressive and Michael did an excellent job walking me through the process. The entire crew was hard working, fast and courteous. I would 100% recommend Tidal Wave.

Binh D.

Dunwoody, GA

We had a water damage in our home and we Googled water damage restoration. We had 2 companies come out for an inspection and... Honestly we were very pleased with the punctuality & knowledge of Rob at Tidal Wave Response. He was very soft and well spoken and listened to our concerns about our home. Rob showed a very compassionate side of how a service professional treats his customer. Our choice was Tidal Wave Response based on their outstanding reviews and knowledge of insurance claims. Tidal Wave also met with the claims adjuster for our property damage inspection. This was…

Billy H.

Sandy Springs, GA

We highly recommend Tidal Wave Response! Johnny came out late last night to assess a failed water heater that flooded our finished basement. He coordinated with Mr. Rooter Plumbing to have a plumber dispatched at 11:45PM who confirmed the water was shut off and put some emergency repairs in place to ensure no further damage would occur. This morning at 7:10 AM (20 minutes earlier than expected) the Tidal Wave Response team was on site at our house. They assessed the damage, and assisted us in contacting our home owners insurance company to create our insurance claim. They preformed the…

Ty M.

Chamblee, GA

My upstairs bathroom overflowed. The water ran into two of my bedrooms and the hallway. My wife called Tidal Wave and they were at our home in less than an hour. Johnny`s team came out and were very quick and professional. They sucked up the water set equipment and the supervisor explained the process. They even offered to do our repairs and said they would handle it all. My wife and I are very pleased so far. I will make it my business to recommend this company to family and friends. This company is honest, and gets the job done.

Mary L.

Brookhaven, GA

So far GREAT!!! They came right out, took out wet walls, cleaned up perfectly (no dust) set up fans. I’m going to use them to put the walls back up and paint too! They are going to meet with my field insurance agent, too, to make sure everything is covered. Fingers crossed they continue to be great!

looding, or areas where snow melts rapidly. These devices come in two types: the submersible pump and the pedestal pump. In short, the former rests inside the water while the latter is held outside of the water.

So how does it work? If, and when, your basement floods with water, the pump is activated when the pit of the sump pump is filled with a certain level of water and drains the water away from your basement. It really is that simple!

Benefits of A Sump Pump

The direct benefit of sump pumps is clear: they prevent flooding. These simple devices also, by extension, reduce the risk of water damage, mold and mildew growth, and insect and rodent infestations. All of these issues thrive in moist environments which sump pumps help eliminate.

Some Common Issues

The sump pump is a simple device that can last for around 10 years before it needs to be replaced. Unsurprisingly, however, accidental damage, poor usage, and neglected maintenance can bring about issues. Some of the common sump pump issues include:

  • U

Reasons to Choose Tidal Wave

We Bill Your Insurance Directly

We Bill Your Insurance Directly

We Accept All Insurance Claims

We Accept All Insurance Claims

Licensed & Certified Technicians

Licensed & Certified Technicians

30 Minutes Response Time

30 Minutes Response Time

Locally & Family Owned

Locally & Family Owned

24/7 Emergency Service

24/7 Emergency Service

Never an Overtime Charge

Never an Overtime Charge
nusual Noises: Worn and damaged parts can cause your sump pump to make strange noises. Parts can be repaired or replaced, but if the unit is over 10 years old, then it might be worth replacing the unit.
  • Rapid Vibrations: Bent or damaged components can also cause the sump pump to vibrate rapidly. Many times, this imbalance can be caused by a bent impeller which is almost impossible to bend back into shape. This can require replacing the unit.
  • Stinky Unit: Your sump pump can smell like gas, mildew, sulfur, and waste. This can be caused by a dried-out unit, stagnant water, waste buildup, or cracks.
  • Old Age: This one is inevitable, but a unit over 10 years old will start giving you issues as natural corrosion takes hold.

  • Experienced Water Damage?

    If your sump pump failed and your property has suffered water damage, then waste no time in calling Tidal Wave Response to have that water damage restored. We are always ready to help with emergency service around the clock.

    Our Services

    We understand that the aftermath of a flood or fire can be very stressful for you and your family, so we strive to provide our customers with the best service possible.

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