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Steps To Take To Help With Water Damage Restoration

Water damage is one of the most devastating emergencies you can ever experience in your home or business.

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May 13, 2026
Steps To Take To Help With Water Damage Restoration

Steps To Take To Help With Water Damage Restoration

Water damage is one of the most devastating emergencies you can ever experience in your home or business. Whether it’s caused by a storm, a broken pipe, sewage backup, or a weakened roof, water damage can render your home unlivable, damage your property, and lead to all sorts of safety hazards.

That’s why it’s important to address water damage as quickly as possible to prevent further property damage.

In this article, we will walk you through the steps to take after water damage to restore your property to its pre-loss state.

Step 1: Stop The Source of Water, If Possible

In a water damage event, your safety is your first priority. If it’s safe to enter the affected property, ensure you turn off all power and the water main water supply. If the cause of water damage is a broken pipe or an appliance leak, shutting off the water main should stop the source of the water. Ensure you wear protective gear before you enter the affected property.

Step 2: Contact A Water Damage Company

Once you’ve stopped the source of the water, the next step is to call a dependable water damage company to begin the water damage cleanup and water damage restoration process. Water damage cleanup and restoration should start as soon as possible to prevent mold growth and further property damage.

The water damage company will perform an inspection and assessment of your property to get an idea of the level of water damage and how much repair work will need to be done. Thereafter, they will use advanced water extraction equipment to remove standing water. After the standing water is removed, the restoration team will use advanced air movers and dehumidifiers to dry out any items that may contain water to prevent mold growth and restore any salvageable personal belongings.

Once the water-damaged area has been restored to a normal moisture level, the restoration team will clean up and sanitize all the salvageable items using specially-formulated cleaning products.

Step 3: Contact Your Insurance Company

If your homeowners insurance covers water damage, call your insurance company as soon as possible. Your insurance company will send an agent to assess damages to your property and you may be required to sign a proof of loss statement.

Ensure you take pictures of the affected property and the damaged belongings, including furniture, electronics, appliances, and clothing. These pictures will help you back up your insurance claim.

Reviews

Alex Membrillo

Milton, GA

John came out within 2 hours of our call for help. Within 4 hours of him coming out his team was hear ripping up our basement and saving it from mold. I owe them 40k because that's what it would have cost if they didn't help as quick as they did. Will tell all 3 of my friends about them.  Rob also great and so was the team, so professional, so quick.

Tim Harwood

Buckhead, GA

I had some water damage above my garage after a plumbing incident and was very upset about it. Thankfully Justin and his team at tidal wave made the experience easy and much less of a headache. His team took out the damaged drywall did a full restoration and cleaned up after themselves. Made my damaged ceiling look brand new.

Elaine Tapp

Roswell, GA

We thought Tidal Wave did great work with our water damage remediation and repair. Everyone who showed up was professional and skillful. We had some challenges with scheduling communications and delays but everyone was generally responsive and helpful. We appreciated that they were a one stop shop that could handle everything for us. We would definitely recommend Tidal Wave to others.

DMP

Atlanta, GA

Tidal Wave is one of a kind! I had a pipe that burst and they responded the same day! The team lead, Chris, was extremely professional and courteous. He assured me that I would be taken care of and I was totally impressed with their swift response time. The owner, Johnny, called and told me he was sorry I had experienced water damage in my home and also assured me that everything would be fine. The project manager, Justin, was also extremely kind and provided me with beautiful replacement floor samples. Once my floors are finished, I’m going to submit…

Lisa S.

Cumming, GA

Talk about a company that lives up to it`s name! Called them in the morning within an hour Rob a very professional representative showed up at the house and helped me file a claim. Twenty minutes later a crew showed up and began demo. A few hours later Tidal Wave Response had figured out the leak was gone. Everything happened so fast and efficiently. They helped us understand what our insurance covered and guaranteed the demo would be covered by insurance or them. We are so happy to be working with this company and highly recommend them.

Logan F.

Decatur, GA

What a great company! I called to ask questions and within minutes I was scheduling someone to come to my home and save me from my water damage. Very responsive and the demo crew was amazing and professional!! The repairs to my Kitchen are about to start and I cant wait to see the end result! Thank you Tidal Wave!!

Webb W.

Atlanta, GA

Very, very professional from start to finish. Crew came into my home removed all of the damage items that was damaged by a water leak from the upper level of the home. Worked very fast and cleaned up behind themselves as if they were never there. It was like watch a action movie. Setup the dryers and other equipment very fast also and organized our furniture so that we could get to things as needed. Tidal Wave made a very bad situation feel okay, I`m thankful that we chose you guys. Again thanks for being so professional and responsive

Jennifer G.

Marietta, GA

I could not have been more pleased with my experience with Tidal Wave! Their response time was impressive and Michael did an excellent job walking me through the process. The entire crew was hard working, fast and courteous. I would 100% recommend Tidal Wave.

Binh D.

Dunwoody, GA

We had a water damage in our home and we Googled water damage restoration. We had 2 companies come out for an inspection and... Honestly we were very pleased with the punctuality & knowledge of Rob at Tidal Wave Response. He was very soft and well spoken and listened to our concerns about our home. Rob showed a very compassionate side of how a service professional treats his customer. Our choice was Tidal Wave Response based on their outstanding reviews and knowledge of insurance claims. Tidal Wave also met with the claims adjuster for our property damage inspection. This was…

Billy H.

Sandy Springs, GA

We highly recommend Tidal Wave Response! Johnny came out late last night to assess a failed water heater that flooded our finished basement. He coordinated with Mr. Rooter Plumbing to have a plumber dispatched at 11:45PM who confirmed the water was shut off and put some emergency repairs in place to ensure no further damage would occur. This morning at 7:10 AM (20 minutes earlier than expected) the Tidal Wave Response team was on site at our house. They assessed the damage, and assisted us in contacting our home owners insurance company to create our insurance claim. They preformed the…

Ty M.

Chamblee, GA

My upstairs bathroom overflowed. The water ran into two of my bedrooms and the hallway. My wife called Tidal Wave and they were at our home in less than an hour. Johnny`s team came out and were very quick and professional. They sucked up the water set equipment and the supervisor explained the process. They even offered to do our repairs and said they would handle it all. My wife and I are very pleased so far. I will make it my business to recommend this company to family and friends. This company is honest, and gets the job done.

Mary L.

Brookhaven, GA

So far GREAT!!! They came right out, took out wet walls, cleaned up perfectly (no dust) set up fans. I’m going to use them to put the walls back up and paint too! They are going to meet with my field insurance agent, too, to make sure everything is covered. Fingers crossed they continue to be great!

Reasons to Choose Tidal Wave

We Bill Your Insurance Directly

We Bill Your Insurance Directly

We Accept All Insurance Claims

We Accept All Insurance Claims

Licensed & Certified Technicians

Licensed & Certified Technicians

30 Minutes Response Time

30 Minutes Response Time

Locally & Family Owned

Locally & Family Owned

24/7 Emergency Service

24/7 Emergency Service

Never an Overtime Charge

Never an Overtime Charge

When You Need Water Damage Restoration, Tidal Wave Response Is There for You

Water damage restoration is a complicated process that requires extensive experience and advanced equipment to achieve the desired results. That’s why it’s advisable to work with a reliable water damage company when you experience water damage in your home or business.

At Tidal Wave Response, we leverage many years of experience and top-of-the-line equipment to help homeowners and businesses overcome water damage.

If you need a dependable water damage company, look no further than Tidal Wave Response.

Our Services

We understand that the aftermath of a flood or fire can be very stressful for you and your family, so we strive to provide our customers with the best service possible.

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