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What is Water Damage Cleanup?

Water is a source of life but is also an agent of serious damage to real and personal property. When we say water damage cleanup,…

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May 13, 2026
What is Water Damage Cleanup?

What is Water Damage Cleanup?

Water is a source of life but is also an agent of serious damage to real and personal property. When we say water damage cleanup, we are not talking about a small spill. Tidal Wave Response deals with water damage cleanup that involves sudden and/or great amounts of water. Although the water damage restoration and cleanup process can vary depending on the extent and type of the damage, we will go over the general process here. We will also include some tips on how you can minimize damage to your property. If you have any questions or need an urgent dispatch to your location, then call Tidal Wave Response now. We are available 24/7 with response times of under thirty minutes.

Types of Water Damage

There are three primary types of water damage that are categorized based on the harmfulness of the water. The water damage cleanup process will be the same for the most part, but the precautions and intensity of cleaning changes.

  • Clean Wa

Reviews

Alex Membrillo

Milton, GA

John came out within 2 hours of our call for help. Within 4 hours of him coming out his team was hear ripping up our basement and saving it from mold. I owe them 40k because that's what it would have cost if they didn't help as quick as they did. Will tell all 3 of my friends about them.  Rob also great and so was the team, so professional, so quick.

Tim Harwood

Buckhead, GA

I had some water damage above my garage after a plumbing incident and was very upset about it. Thankfully Justin and his team at tidal wave made the experience easy and much less of a headache. His team took out the damaged drywall did a full restoration and cleaned up after themselves. Made my damaged ceiling look brand new.

Elaine Tapp

Roswell, GA

We thought Tidal Wave did great work with our water damage remediation and repair. Everyone who showed up was professional and skillful. We had some challenges with scheduling communications and delays but everyone was generally responsive and helpful. We appreciated that they were a one stop shop that could handle everything for us. We would definitely recommend Tidal Wave to others.

DMP

Atlanta, GA

Tidal Wave is one of a kind! I had a pipe that burst and they responded the same day! The team lead, Chris, was extremely professional and courteous. He assured me that I would be taken care of and I was totally impressed with their swift response time. The owner, Johnny, called and told me he was sorry I had experienced water damage in my home and also assured me that everything would be fine. The project manager, Justin, was also extremely kind and provided me with beautiful replacement floor samples. Once my floors are finished, I’m going to submit…

Lisa S.

Cumming, GA

Talk about a company that lives up to it`s name! Called them in the morning within an hour Rob a very professional representative showed up at the house and helped me file a claim. Twenty minutes later a crew showed up and began demo. A few hours later Tidal Wave Response had figured out the leak was gone. Everything happened so fast and efficiently. They helped us understand what our insurance covered and guaranteed the demo would be covered by insurance or them. We are so happy to be working with this company and highly recommend them.

Logan F.

Decatur, GA

What a great company! I called to ask questions and within minutes I was scheduling someone to come to my home and save me from my water damage. Very responsive and the demo crew was amazing and professional!! The repairs to my Kitchen are about to start and I cant wait to see the end result! Thank you Tidal Wave!!

Webb W.

Atlanta, GA

Very, very professional from start to finish. Crew came into my home removed all of the damage items that was damaged by a water leak from the upper level of the home. Worked very fast and cleaned up behind themselves as if they were never there. It was like watch a action movie. Setup the dryers and other equipment very fast also and organized our furniture so that we could get to things as needed. Tidal Wave made a very bad situation feel okay, I`m thankful that we chose you guys. Again thanks for being so professional and responsive

Jennifer G.

Marietta, GA

I could not have been more pleased with my experience with Tidal Wave! Their response time was impressive and Michael did an excellent job walking me through the process. The entire crew was hard working, fast and courteous. I would 100% recommend Tidal Wave.

Binh D.

Dunwoody, GA

We had a water damage in our home and we Googled water damage restoration. We had 2 companies come out for an inspection and... Honestly we were very pleased with the punctuality & knowledge of Rob at Tidal Wave Response. He was very soft and well spoken and listened to our concerns about our home. Rob showed a very compassionate side of how a service professional treats his customer. Our choice was Tidal Wave Response based on their outstanding reviews and knowledge of insurance claims. Tidal Wave also met with the claims adjuster for our property damage inspection. This was…

Billy H.

Sandy Springs, GA

We highly recommend Tidal Wave Response! Johnny came out late last night to assess a failed water heater that flooded our finished basement. He coordinated with Mr. Rooter Plumbing to have a plumber dispatched at 11:45PM who confirmed the water was shut off and put some emergency repairs in place to ensure no further damage would occur. This morning at 7:10 AM (20 minutes earlier than expected) the Tidal Wave Response team was on site at our house. They assessed the damage, and assisted us in contacting our home owners insurance company to create our insurance claim. They preformed the…

Ty M.

Chamblee, GA

My upstairs bathroom overflowed. The water ran into two of my bedrooms and the hallway. My wife called Tidal Wave and they were at our home in less than an hour. Johnny`s team came out and were very quick and professional. They sucked up the water set equipment and the supervisor explained the process. They even offered to do our repairs and said they would handle it all. My wife and I are very pleased so far. I will make it my business to recommend this company to family and friends. This company is honest, and gets the job done.

Mary L.

Brookhaven, GA

So far GREAT!!! They came right out, took out wet walls, cleaned up perfectly (no dust) set up fans. I’m going to use them to put the walls back up and paint too! They are going to meet with my field insurance agent, too, to make sure everything is covered. Fingers crossed they continue to be great!

ter Damage: This first category of water damage is the least severe. Clean water damage includes broken pipes and water supply lines, overflowing sinks and bathtubs, and appliance issues. As the name suggests, this damage involves clean water that is sewage- and toxin-free.
  • Gray Water Damage: Water from appliances such as toilets, washing machines, and sump pumps is not necessarily toxic, but it is dirty. Though this water is generally not harmful, the waste and chemicals may prove harmful down the line.
  • Black Water Damage: When water contains sewage, toxins, and bacteria, its damage is considered black water damage. This is the most severe type of water damage and can pose serious health risks.
  • Water Damage Cleanup Process

    The water damage cleanup process should be started as soon as possible. In fact, the first 48 hours are crucial. After these 48 hours, the damage will begin to permeate through the building, damaging walls, floors, and the foundation of the building. Here is a simple summary of the water damage cleanup process:

    • Remove Debris: We

    Reasons to Choose Tidal Wave

    We Bill Your Insurance Directly

    We Bill Your Insurance Directly

    We Accept All Insurance Claims

    We Accept All Insurance Claims

    Licensed & Certified Technicians

    Licensed & Certified Technicians

    30 Minutes Response Time

    30 Minutes Response Time

    Locally & Family Owned

    Locally & Family Owned

    24/7 Emergency Service

    24/7 Emergency Service

    Never an Overtime Charge

    Never an Overtime Charge
    try to save property from damage by removing debris as soon as possible. This also gives us space to work. Damaged property will be salvaged to the best of our ability.
  • Water Extraction: Standing water will be removed from damaged surfaces using vacuum technology. Excess moisture will be soaked up with mopping. Standing water is a breeding ground for bacteria and can deteriorate property.
  • Sanitize, Disinfect, and Sterilize: Mold growth and odor development is a very real aftermath of water damage. We perform deep and thorough cleaning to prevent these inconvenient and harmful consequences.
  • Remove Excess Moisture: Water spreads quick. We remove excess moisture from the air and building material with air movers and dehumidification equipment to prevent secondary water-damage.
  • Act Quick – Call the Professionals

    As we mentioned earlier, the first 48 hours are crucial. Don’t wait. Call the professionals at Tidal Wave Response as soon as possible so that we can get started on the water cleanup process before damage spreads. We are available 24/7 with response times of under thirty minutes. Call Tidal Wave Response now.

    Our Services

    We understand that the aftermath of a flood or fire can be very stressful for you and your family, so we strive to provide our customers with the best service possible.

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